Friday, July 08, 2005

Why are Contractors so...

Contractors Complaints (981,000 results from Google) The word elicits the same reaction as car dealers,(527,000 results from Google) and dmv complaints,(66,400 results from Google) . My experience, albeit very limited, is that when a contractor starts giving reasons instead of results, RUN!!! When they begin to tell you how they could have done it, after they have done it, RUN!!! When they say that you don't understand something and refuse to explain it, RUN!!!

In short, do not cut them any slack. Get everything in writing, get performance guarentees, get a list of ALL of their customers, and have them abide by the contractors ethics guidebook. Getting them to include this in their contract would be advisable.

Sadly, when I brought this to the attention of Dave Exline of Three Little Pigs construction, he refused to agree to it. The tagline for the ethics guide is "
Doing it Right A Contractors Standard for Excellence.

In addition, I am taking donations to send this book to the former contractors customers :-)

Perhaps there are contractors out there who do the job right the first time. Who do not make excuses, who do not seek to deflect the 55 construction defects from their previous lawsuit to others. Maybe there are contractors who take responsibility for their actions and acutally stand behind there work. Semmes and Company builders seem to fit that bill. They communicate, take pride, and offer results. Sadly they were not my 1st choice to build with.

I have learned quite a bit, and will continue to learn as this process winds it's way thru. Stay tuned, I have 10 months worth of email conversations I am reviewing. Some of them quite enlightening.

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